Programs & Services







Programs & Services

Goodwill Industries offers a broad range of employment programs and services to fulfill a diverse set of community needs. In addition to helping people prepare for, find, and keep good jobs -- Goodwill offers related support services such as financial literacy, tax preparation services, community resource assistance, personal coaching, and more.

Many of the services described below are available at:

Goodwill Career Center 
271 East Apple Avenue in Muskegon
Monday through Friday from 8:00 a.m. to 4:30 p.m.


Goodwill Programs & Services

Click program name for more information.

Customer Service Training

This program is a combination of classroom instruction and paid, on-the-job training to prepare participants for a career in customer service. The intensive program utilizes curriculum from the National Retail Federation providing an overview of the retail industry, customer service, sales, and operational strengths. Graduates will gain the skills and knowledge needed for entry-level customer service work. 

Services provided at Goodwill Career Center

Empowering Ex-offenders in Transition (EXIT)

The EXIT program provides comprehensive support services to criminal offenders living in the cities of Muskegon and Muskegon Heights. In partnership with other community organizations, this alternative sentencing option provides participants referred by the Muskegon County Probation Office with case management, mentoring, and occupational training. The program is designed to help participants be involved in their community in more positive ways, reducing the likelihood of future criminal activity.

Services provided at Goodwill Career Center and other locations.

Financial Training Services

Goodwill offers a variety of financial services to help people build a successful future and achieve their financial goals. Services include one-on-one support and coaching on budgeting, saving, debt reduction, and more.

Services provided at Goodwill Career Center, and other locations.


GoodTemps is a temporary staffing agency offering displaced workers, ex-offenders, and others, assistance in entering or re-entering the job market. Using its extensive network of local employers, GoodTemps places individuals in a wide variety of occupations and skill levels. Temporary assignments are often the “foot in the door” that lead to permanent placements. There are no start-up or placement agency service fees for workers. Workers receive weekly paychecks while gaining valuable work experience and contacts.

For more information call (231) 739-9010 or visit

Services provided at Goodwill Career Center.

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Janitorial Occupational Training (JOT)

Designed to prepare individuals to meet the quality standards of janitorial services, participants gain valuable training combined with paid on-the-job training in a community setting. Using 3M™ SMART Training resources, participants learn tools and techniques of the field including: safe chemical handling, customer service, floor care, restroom cleaning, kitchen cleaning, trash and recycling, windows and glass, personal safety, and cleaning versus sanitizing. The curriculum is tailored to the needs of the participants. Job placement assistance is provided.

Services provided at Goodwill Headquarters, Goodwill Career Center, and other locations.

Offender Success

The Offender Success program (formerly called Prisoner Reentry) is a state-wide strategic approach to creating safer neighborhoods and better citizens through the delivery of a seamless plan of services, programming, support, and supervision for prisoners re-entering the community. Program participants are referred by the Michigan Department of Corrections Parole Board.

Services provided at Goodwill Career Center.

Supported Employment

Targeted primarily toward people with developmental disabilities or mental impairment, this model of service provides one-on-one training and on-going support for a successful transition to community-based employment. The program combines community job development, job coaching, and long-term follow-up to maximize employment potential. Participants are referred through Michigan Rehabilitation Services.

Services provided at Goodwill Career Center, Goodwill Employment & Training Center and other locations.

Supportive Services for Veteran Family (SSVF)

Under the U.S. Department of Veterans Affairs’ Supportive Services for Veteran Families program, Goodwill provides housing and employment services to low-income Veteran families living in or transitioning to permanent housing in Oceana and Mason counties. Eligible veterans enrolled in this program also receive case management and assistance in obtaining VA and other benefits. This program is in partnership with Northwest Michigan Community Action Agency (NMCAA). For more information, veterans and their families are encouraged to contact Goodwill’s SSVF Case Manager at (231) 233-9178.

Services provided at other locations.

Ticket To Work

The Ticket to Work is a free and voluntary program that can help Social Security beneficiaries go to work and become financially independent, while maintaining their Medicare or Medicaid. Individuals aged 18-64 years old who receive Social Security benefits because of a disability most likely qualify for the program. Program eligibility and tickets are determined and provided by the Social Security Administration. The program is a good fit for people who want to improve their earning potential and are committed to preparing for full-time reintegration in the workplace. Goodwill is a qualified Employment Network (EN) for the program and can provide beneficiaries with disabilities access to meaningful employment.

Services provided at Goodwill Career Center.

Volunteer Income Tax Assistance (VITA)

Goodwill VITA program provides free tax preparation services for qualifying low-to-moderate-come individuals and families. Certified volunteer preparers help filers maximize their returns through state and federal tax credits such as Earned Income Tax Credit (EITC), Michigan Homestead Property Tax Credit, and others. Goodwill also offers free self-service and online options with support, for those who prefer to file taxes on their own. For detailed information and eligibility requirements, visit the VITA website. To become a volunteer call  (231) 722-7871 x 8481.  Services provided at Goodwill Headquarters, Goodwill Career Center, and other locations.

Work Experience Training

The Work Experience Training program uses time-limited, wage-paying jobs that combine real work, skill development, and supportive services to transition participants rapidly and successfully into the labor market. Participants learn the customs and routines of work, establish an employment record, and generate employer references to enhance their competitiveness. Participation is through eligibility requirements determined through Offender Success, EXIT, and other programs.

Services provided at Goodwill Headquarters, Goodwill Career Center, and other locations.

Work Readiness

This program is designed to provide psychosocial / vocational rehabilitation for persons with developmental disabilities and mental impairments who need facility-based training and employment services, or who choose not to seek community-based employment. Participants may select from paid vocational training, basic skill building, community-based education, and volunteer opportunities. Participants are referred from HealthWest, MAISD, Community Mental Health of Ottawa County, local school districts, and other referral sources. Referring agencies are responsible for fees incurred from programming. Frequency of participation in programming is customized by individual service plans and needs. Additional information is available in Goodwill’s participant handbook. For additional Information please call (231) 722-7871.

Services provided at Goodwill Headquarters.


WorkKeys is a nationally standardized job-skills assessment testing system consisting of three assessments: Applied Math, Workplace Documents, Graphic Literacy. The ACT WorkKeys is a skills assessment test for those who are interested in or are currently working for employers that place an emphasis on the National Career Readiness Certificate (NCRC), which is the credential achieved by those who successfully complete the exam. 


Both written and electronic formats are offered. Call (231) 722-7871 to schedule. 


Services provided at Goodwill Career Center.